Return & Refund Policy
Your satisfaction is important to us. If you're not fully happy with your purchase, we offer a smooth return and refund process. Here’s how it works:
✅ Return Eligibility
You can request a return within 7 days of receiving your order if:
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The item is unused, in its original packaging, and in the same condition as received
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The return request is made within 7 days of delivery
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You provide proof of purchase (such as your order number or receipt)
❌ Non-Returnable Items
We are unable to accept returns for:
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Items that are used, damaged, or modified
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Return requests made after 7 days of delivery
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Clearance, sale, or final sale items
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Gift cards or promotional items
🔁 How to Return an Item
To initiate a return:
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Email us at 📧 mygeodesofficial@gmail.com with your order number and reason for return
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Our team will review your request and provide return instructions
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Ship the item back — return shipping is the customer’s responsibility, unless the item was damaged or incorrect
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Once we receive and inspect the item, your refund will be processed within 5–7 business days
💸 Refund Details
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Refunds are issued to your original payment method
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Depending on your bank or payment provider, it may take a few additional days to reflect
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You’ll receive a confirmation email once your refund is complete
📦 Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us right away at 📧 mygeodesofficial@gmail.com with:
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Your order number
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Clear photos of the item received
We’ll either send a replacement or issue a full refund, depending on the situation.
🛑 Late or Missing Refunds
Haven’t received your refund yet?
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Double-check with your bank or payment provider
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If it’s still not resolved, email us and we’ll assist you directly
💬 Need Help?
We’re here to help with any questions or concerns.
📧 mygeodesofficial@gmail.com
📍 Serving customers in the United Arab Emirates and Saudi Arabia